Nagyan LibraryOperated by Nagyan Education LLP

Refunds

Cancellation and Refund Policy

Cancellation and refund rules for current Nagyan Library services.

Effective date: 19 June 2026

Last updated: 19 June 2026

1. Legal Operator

Nagyan Library

An education and library initiative operated by NAGYAN EDUCATION LLP

LLPIN: ABB-0343

Registered office: Sushil Kumar, Naveen Nagar, Nr T/F, Dist- Saharanpur, City- Saharanpur- 247001

Visitor-facing library address: Near Ojpura Transformer, Naveen Nagar, Saharanpur, Uttar Pradesh 247001

Phone/WhatsApp: 8077873383

Available landline: +91 132 3568785

Current email: nishantnagyan77@gmail.com

Website: https://nagyanlibrary.in

This Cancellation and Refund Policy applies to Nagyan Library registration, Daily Passes, monthly memberships, book-related charges, and other current library services.

2. Current Payment Method

The current public website does not process online payments or automatically issue receipts.

Payments should be completed directly at the library or through an approved direct method confirmed by Nagyan Library. Users should always keep a receipt or payment confirmation.

3. General Principles

Refunds are reviewed according to:

  • Whether the payment can be verified
  • Whether the service was activated or used
  • Whether the request is made within a reasonable time
  • Whether the payment was duplicate, mistaken, rejected, or connected to a service failure
  • Whether misconduct, rule violation, damage, or misuse is involved
  • Applicable law and fair operating practice

Nagyan Library may refuse a refund where the service has already been used, access has been activated, a membership has started, or the user has been suspended for misconduct.

4. Registration Fee

Current registration fee: Rs. 500.

  • No refund after registration is approved and member records are created.
  • A refund may be considered if registration is rejected before activation.
  • A duplicate registration payment should be refunded after verification.
  • If the user gives false information or violates rules, the registration fee may be non-refundable.

5. Daily Pass

Current Daily Pass: Rs. 50 per 2-hour session.

Additional 2-hour extension: Rs. 50.

Maximum use: up to 4 sessions per day, subject to seat availability.

Daily Pass refund rules:

  • A Daily Pass may be cancelled before activation/check-in if the request is made at least 30 minutes before the selected session.
  • No refund applies after check-in, activation, or use.
  • An unused Daily Pass expires at the end of its selected day unless management approves a correction.
  • Duplicate payments or verified service failures should be reviewed for refund or adjustment.
  • If a user is removed for misconduct, disturbance, or rule violation, no refund is guaranteed.

6. Monthly Membership

Current monthly plans may include:

  • Reading Membership: Rs. 1000 per month
  • Tech Membership: Rs. 1500 per month
  • Extended Membership: not active for the current six-seat branch unless separately approved

Monthly membership refund rules:

  • No refund normally applies after the membership is activated.
  • Duplicate payment may be refunded after verification.
  • If Nagyan Library rejects a membership before activation, the amount may be refunded after verification.
  • If a verified service failure prevents access for a substantial period, management may offer extension, adjustment, partial refund, or another fair solution.
  • Suspension or cancellation due to misconduct, damage, misuse, false information, or serious rule violation does not guarantee refund.

7. Book Damage, Loss, and Late Return

If a book or library property is damaged, lost, or not returned:

  • Minor repairable damage may attract a Rs. 100 charge.
  • Major damage or loss may require actual repair or replacement cost after management review.
  • Borrowing may be blocked until the matter is resolved.
  • Damage/loss charges are normally non-refundable once confirmed and applied against repair or replacement.

8. Computer or Equipment Damage

If a user damages computer systems, furniture, equipment, wiring, or other property, the user may be required to pay repair or replacement cost after management review.

Refunds may be withheld or adjusted against verified damage, unpaid charges, or outstanding dues.

9. How to Request Refund Review

To request review, provide:

  • Member name
  • Phone number
  • Receipt number or payment reference
  • Payment date
  • Amount paid
  • Service or plan
  • Reason for refund request
  • Preferred contact method

Do not send passwords, OTPs, full bank details, Aadhaar numbers, or unnecessary document scans.

Contact:

Phone/WhatsApp: 8077873383
Landline: +91 132 3568785
Email: nishantnagyan77@gmail.com
Address: Near Ojpura Transformer, Naveen Nagar, Saharanpur, Uttar Pradesh 247001

10. Processing Time

Approved refunds should normally be processed within 7 working days after verification of the payment, receipt, service status, and requester identity.

Cash or in-person payment refunds may require in-person verification and receipt confirmation.

11. Refund Method

Refunds should normally be returned through the original method or another verified suitable method approved by Nagyan Library.

Nagyan Library may refuse to refund to an unverified third party.

12. Corrections and Exceptions

Nagyan Library may correct genuine billing errors, duplicate payments, failed-service cases, or receipt mistakes. Any exception should be recorded clearly for accounting and audit purposes.

Nothing in this policy removes rights that apply under Indian law.